Business education

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Heading for the Top

Promotional video for BCIT's School of Management; two year diploma programs. Features shots of downtown Vancouver, BCIT Bookstore, and students in computer rooms, classrooms, lecture halls and hallways. Interviews with professionals including: Ray Stone, Corporate Comptroller, Bentall Group (BCIT graduate 1970), Jacquie Koropatnick, Account Executive, Ronalds Reynolds (BCIT graduate 1981), George Madden, Director Communications, Expo 1986 (BCIT graduate 1974), Terry Heenan, President BC Tel. (re: hiring BCIT graduates) and Wynne Powell, General Manager, LD Computers (re: hiring BCIT graduates).

British Columbia Institute of Technology

Call centre 2000: customer access strategies; John Atkins, BC Tel

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

BCIT. Audio Visual Services

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