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Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

BCIT. Audio Visual Services

Call centre 2000: customer access strategies; John Atkins, BC Tel

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

BCIT. Audio Visual Services

Call centre 2000: partnership in business; Brian Gillespie/Don Calder

Introduction before the presentation: "Partnerships in Business" which is presented by Brian Gillespie, BCIT President and Don Calder, VP Network Operations, BC TEL. Camera moves between powerpoint presentation and the presenters. Mr. Gillespie talks about BCIT working with business and industry to improve business performance with a specific mention of specialized training centres: call centre, digital imaging, industrial control simulator, Venture program and Living Lab. Mr. Calder talks about the BCIT Call Centre-BCTEL partnership. After the presentation Jennifer Lee, Reservations Manager at Canadian Holidays, selects the winner of a draw for a trip to Las Vegas. Video ends with a small thank you presentation for Lynn Wagner for organizing the event.

BCIT. Audio Visual Services

Call centre 2000: Teleworking and BCIT call centre; Ken Robertson/Gary Morrison

Brief introduction before the presentation: "Teleworking in the Virtual Call Centre" which is presented by Ken Robertson of KLR Consulting Inc. Camera moves between powerpoint presentation and Mr. Robertson as he gives the presentation. Video ends with a welcome to BCIT's new Call Centre of Excellence given by Gary Morrison. Morrison talks a little bit about the new building and future plans. Soft launch of industry partnership venture - called the Centre of Excellence (BCIT Downtown campus). Terry [?] is the MC of the event.

BCIT. Audio Visual Services

Marketing strategy; Starting a Business: IV: How will you penetrate your market?

Part of a telecourse series, this film covers the six major areas of a well developed market plan: the specific characteristics of the product or service, sales methods, promotion methods, pricing, distribution and the location of the venture. Randy Vandermark, Department Head, BCIT Marketing Management, introduces the film: How will you penetrate your market? Bob Grasely hosts the middle section which includes still cartoons which are used to review and tie the lesson together and interviews with business people talking about their real-life experiences including: Richard Maybee, R. C. Maybee Ltd., Judy Sarick, the Children's Bookstore, Matti Korhonen, Freelance Illustrator, Maryanne Heller, Vintage Furs Ltd., Kemeel Azan, Azan's Beauty World, . The video concludes with a panel discussion with Bruce Schmidt, Vice-President Marketing, Keg Restaurants Ltd. and Morie Shacker Marketing Management BCIT Faculty. This telecourse if made possible by: The British Columbia Ministries and Education and Small Business Development.

British Columbia Institute of Technology

The need for planning; Starting a business

Part of a telecourse series, this film provides background to help the entrepreneur understand how a business plan is used to determine the viability of a proposition, to organize planning, and to obtain financing. Randy Vandermark, Department head, BCIT Marketing Management, introduces the film: Do you need a business plan? The middle section, Starting a Business: Do you need a business plan?, is hosted by Bob Grasley. Using still cartoons and interviews with business people the topic is explored. Interviewees include: Jeremy Brown, The Brownstone Press, Edward Starr, The Starr Group, Don Campbell, Vice-President Chateau-Gai Wines, Kishore Doshi, Video Captions, Deepak Sahasrabudhe, film sound studio, Michael Volker, Volker-Craig, and Derek Buntain, Private Risk Investor. Video concludes concludes with a panel discussion with Morie Shacker, Marketing Management BCIT Faculty and Brian Hann of The Royal Bank. This telecourse if made possible by: The British Columbia Ministries and Education and Small Business Development.

British Columbia Institute of Technology

Dealing with crises; Starting a business

Part of a telecourse series, this video explores why businesses commonly fail so that the entrepreneur can develop strategies to avoid that end. Randy Vandermark, Department Head, BCIT Marketing Management, introduces the film: How can you survive business crises? Special guest is Veron Forester, partner in Canadian Tire Operations in the Vancouver area. Feature report: Starting a Business with Bob Grasley: How can you survive business crises? Features still drawings and step-by-step process with a voiceover and advice/information from business experts. These experts include: Bernard R. Wilson, Vice-President, Director, Price Waterhouse; Ron Besse, Gage Publishing; Dick Maybee; David Robbins; Russell Morley; and Jeremy Brown. Video concludes with a discussion between Vandermark and Forester. This telecourse if made possible by: The British Columbia Ministries and Education and Small Business Development.

British Columbia Institute of Technology

Heading for the Top

Promotional video for BCIT's School of Management; two year diploma programs. Features shots of downtown Vancouver, BCIT Bookstore, and students in computer rooms, classrooms, lecture halls and hallways. Interviews with professionals including: Ray Stone, Corporate Comptroller, Bentall Group (BCIT graduate 1970), Jacquie Koropatnick, Account Executive, Ronalds Reynolds (BCIT graduate 1981), George Madden, Director Communications, Expo 1986 (BCIT graduate 1974), Terry Heenan, President BC Tel. (re: hiring BCIT graduates) and Wynne Powell, General Manager, LD Computers (re: hiring BCIT graduates).

British Columbia Institute of Technology