An educational video about ladders and ladder safety. Includes review at the end.

Illustrates the diverse ecology of the Burnaby lakes drainage systems. Features Deer Lake and Burnaby Lake. Shows students from BCIT Fish and Wildlife program involved in preserving this unique system in conjunction with the efforts of the City of Burnaby and those of the public at large. Part of BCIT's Fish, Wildlife and Recreation Program's Burnaby Lakes Systems Project (in partnership with the City of Burnaby). Voice over slides/still photographs.

Information about BC Rivers day as celebrated since 1981, about BC rivers in general, and how you can get involved in BC Rivers Day events. Touching on the importance of rivers to the ecology, recreational enjoyment as well as the significance of rivers to culture and history of this land. Written and produced by Dave Gummeson, Kelly Pearce, Sara Short and Michael Goodfellow. Note: VHS created from original slide/tape program - voice over still photographs. Fish, Wildlife, Recreation: student project.

Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

Introduction before the presentation: "Partnerships in Business" which is presented by Brian Gillespie, BCIT President and Don Calder, VP Network Operations, BC TEL. Camera moves between powerpoint presentation and the presenters. Mr. Gillespie talks about BCIT working with business and industry to improve business performance with a specific mention of specialized training centres: call centre, digital imaging, industrial control simulator, Venture program and Living Lab. Mr. Calder talks about the BCIT Call Centre-BCTEL partnership. After the presentation Jennifer Lee, Reservations Manager at Canadian Holidays, selects the winner of a draw for a trip to Las Vegas. Video ends with a small thank you presentation for Lynn Wagner for organizing the event.

Brief introduction before the presentation: "Teleworking in the Virtual Call Centre" which is presented by Ken Robertson of KLR Consulting Inc. Camera moves between powerpoint presentation and Mr. Robertson as he gives the presentation. Video ends with a welcome to BCIT's new Call Centre of Excellence given by Gary Morrison. Morrison talks a little bit about the new building and future plans. Soft launch of industry partnership venture - called the Centre of Excellence (BCIT Downtown campus). Terry [?] is the MC of the event.