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Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

BCIT. Audio Visual Services

Call centre 2000: customer access strategies; John Atkins, BC Tel

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

BCIT. Audio Visual Services

Call centre 2000: partnership in business; Brian Gillespie/Don Calder

Introduction before the presentation: "Partnerships in Business" which is presented by Brian Gillespie, BCIT President and Don Calder, VP Network Operations, BC TEL. Camera moves between powerpoint presentation and the presenters. Mr. Gillespie talks about BCIT working with business and industry to improve business performance with a specific mention of specialized training centres: call centre, digital imaging, industrial control simulator, Venture program and Living Lab. Mr. Calder talks about the BCIT Call Centre-BCTEL partnership. After the presentation Jennifer Lee, Reservations Manager at Canadian Holidays, selects the winner of a draw for a trip to Las Vegas. Video ends with a small thank you presentation for Lynn Wagner for organizing the event.

BCIT. Audio Visual Services

Call centre 2000: Teleworking and BCIT call centre; Ken Robertson/Gary Morrison

Brief introduction before the presentation: "Teleworking in the Virtual Call Centre" which is presented by Ken Robertson of KLR Consulting Inc. Camera moves between powerpoint presentation and Mr. Robertson as he gives the presentation. Video ends with a welcome to BCIT's new Call Centre of Excellence given by Gary Morrison. Morrison talks a little bit about the new building and future plans. Soft launch of industry partnership venture - called the Centre of Excellence (BCIT Downtown campus). Terry [?] is the MC of the event.

BCIT. Audio Visual Services

Power engineering

Promotional video for the BCIT Power Engineering program. Includes a slide show of still images with a voice over providing information about the program. Produced by Ian Cameron in spring 1989 for Joe Brown, Power Engineering, BCIT .

British Columbia Institute of Technology

BCIT Pacific Marine Training Campus presents: Your career at sea: Marine Officer Training

Promotional video for the BCIT Pacific Marine Training Campus Marine Officer Training. Video features two students one doing the Marine Engineering Officer Program (Reagan) and the other Deck Officer Marine Training (Chris). The ability to travel and work are highlighted. As are industry partnerships. Video includes footage of the Marine Campus inside and out as well as on ships, practicing safety and working with engines.

BCIT. Learning and Teaching Centre

BCIT Downtown: Not your average campus

Promotional video of BCIT Downtown campus. Animated logo and visualization of the building. Interview with Duke Dukowski, Director, BCIT Downtown and students. Features classroom footage. Focus on business partnerships as well government and industry. Mentions Sim Tech, a virtual reality lab. The Living Lab is also highlighted as a partnership with SFU. Three key focuses of BCIT Downtown campus are: community pride, partnerships and high tech learning. Created by BCIT's Learning Resources Unit or LRU, now known as the BCIT Learning and Teaching Centre (LTC).

BCIT. Learning and Teaching Centre

Tech Talk

A series of "Tech Talks...from BCIT" that highlight tech projects that BCIT is involved in. Talk 1: Redford House the licensed off campus restaurant operated by the Food Training program ; Talk 2: Natural Gas Conversion course ; Talk 3: nuclear technology ; Talk 4: portable recorders used by Forest Resource students ; Talk 5: Robotic aids research team at Shaughnessy Hospital ; Talk 6: Expo 86 Radio broadcast from the BCIT Broadcast Communications department ; Talk 7: development of a Cardiology Technologist and Technician program ; Talk 8: computerized numerical control used in machine shops ; Talk 9: Aircraft Maintenance program.

BCIT. Library Services

We keep them flying: Pacific Vocational Institute (PVI), Sea Island campus

Promotional video for Pacific Vocational Institute's (PVI) Sea Island campus. Voice speaking over video of still photographs of students engaged in learning, some video of students working on aircraft, short interviews with Jack Cook, Director, Aircraft and component maintenance CP Air, Ray Miles, Shop Supervisor, Air BC, and Doug Forest, PVI graduate, video contains some animation of logos and drawing of aircraft and the way photographs are displayed.

Pacific Vocational Institute

Signing of agreement between the National Institute of Transport and BCIT with Dr. J.S. Minja and John Watson

Event recording from the signing of an agreement between the National Institute of Transport (in Tanzania) and BCIT with Dr. J.S. Minja and John Watson. The project was funded by Technology Training Associates Ltd. (TTA) and helped to provide technical assistance to the National Institute of Transport to improve its programs, upgrade management, and develop curriculum.

BCIT. Audio Visual Services

Pacific Marine Training Campus presents: Courses to a maritime future

Promotional video about the Pacific Marine Training Campus made for student recruitment. Highlights some programs (Navigation, Marine Engineering, Deck hand course, work experience program) and the training technologies available to students. Includes graduate and instructor interviews and clips of students working.

BCIT. Marine Campus

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