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Congresses and conventions
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Call centre 2000: Teleworking and BCIT call centre; Ken Robertson/Gary Morrison
Call centre 2000: Teleworking and BCIT call centre; Ken Robertson/Gary Morrison
Call centre 2000: customer access strategies; John Atkins, BC Tel
Call centre 2000: customer access strategies; John Atkins, BC Tel
Call centre 2000: partnership in business; Brian Gillespie/Don Calder
Call centre 2000: partnership in business; Brian Gillespie/Don Calder
Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop
Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop
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