Promotional video encouraging BCIT students to attend their graduation ceremony. Brief statements by students, video of convocation and celebrating as well as video of still photographs. Some animated text and scene changes.
Brief introduction before the presentation: "Teleworking in the Virtual Call Centre" which is presented by Ken Robertson of KLR Consulting Inc. Camera moves between powerpoint presentation and Mr. Robertson as he gives the presentation. Video ends with a welcome to BCIT's new Call Centre of Excellence given by Gary Morrison. Morrison talks a little bit about the new building and future plans. Soft launch of industry partnership venture - called the Centre of Excellence (BCIT Downtown campus). Terry [?] is the MC of the event.
Introduction before the presentation: "Partnerships in Business" which is presented by Brian Gillespie, BCIT President and Don Calder, VP Network Operations, BC TEL. Camera moves between powerpoint presentation and the presenters. Mr. Gillespie talks about BCIT working with business and industry to improve business performance with a specific mention of specialized training centres: call centre, digital imaging, industrial control simulator, Venture program and Living Lab. Mr. Calder talks about the BCIT Call Centre-BCTEL partnership. After the presentation Jennifer Lee, Reservations Manager at Canadian Holidays, selects the winner of a draw for a trip to Las Vegas. Video ends with a small thank you presentation for Lynn Wagner for organizing the event.
Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.
Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.
Shows nursing students how to perform correctly each of the following tasks: 1. tie knots for securing the ends of a restraint to a bed, chair, or wheelchair; 2. apply two types of jacket restraints for a patient in a bed, wheelchair, or ordinary chair; 3. apply a clove hitch restraint for wrist or ankle; 4. apply a wheelchair hip belt; and 5. restrain a patient's hands using a sheet, gown, or other bedding.
Illustrates the diverse ecology of the Burnaby lakes drainage systems. Features Deer Lake and Burnaby Lake. Shows students from BCIT Fish and Wildlife program involved in preserving this unique system in conjunction with the efforts of the City of Burnaby and those of the public at large. Part of BCIT's Fish, Wildlife and Recreation Program's Burnaby Lakes Systems Project (in partnership with the City of Burnaby). Voice over slides/still photographs.