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Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

BCIT. Audio Visual Services

Four common hoists and their components

Identifies four types of hoists, or lifting devices, used in industry: the block and tackle, tirfor jack, chain fall and come along. Emphasizes the importance of safety precautions when using the hoists as well as how and when to use each. Includes review questions and answers at the end of the video. Special thanks to Instructor Ivan Holmes. Produced by Pacific Vocational Institute.

British Columbia Institute of Technology

Dealing with crises; Starting a business

Part of a telecourse series, this video explores why businesses commonly fail so that the entrepreneur can develop strategies to avoid that end. Randy Vandermark, Department Head, BCIT Marketing Management, introduces the film: How can you survive business crises? Special guest is Veron Forester, partner in Canadian Tire Operations in the Vancouver area. Feature report: Starting a Business with Bob Grasley: How can you survive business crises? Features still drawings and step-by-step process with a voiceover and advice/information from business experts. These experts include: Bernard R. Wilson, Vice-President, Director, Price Waterhouse; Ron Besse, Gage Publishing; Dick Maybee; David Robbins; Russell Morley; and Jeremy Brown. Video concludes with a discussion between Vandermark and Forester. This telecourse if made possible by: The British Columbia Ministries and Education and Small Business Development.

British Columbia Institute of Technology

The need for planning; Starting a business

Part of a telecourse series, this film provides background to help the entrepreneur understand how a business plan is used to determine the viability of a proposition, to organize planning, and to obtain financing. Randy Vandermark, Department head, BCIT Marketing Management, introduces the film: Do you need a business plan? The middle section, Starting a Business: Do you need a business plan?, is hosted by Bob Grasley. Using still cartoons and interviews with business people the topic is explored. Interviewees include: Jeremy Brown, The Brownstone Press, Edward Starr, The Starr Group, Don Campbell, Vice-President Chateau-Gai Wines, Kishore Doshi, Video Captions, Deepak Sahasrabudhe, film sound studio, Michael Volker, Volker-Craig, and Derek Buntain, Private Risk Investor. Video concludes concludes with a panel discussion with Morie Shacker, Marketing Management BCIT Faculty and Brian Hann of The Royal Bank. This telecourse if made possible by: The British Columbia Ministries and Education and Small Business Development.

British Columbia Institute of Technology

Final check: The screening line

Describes the procedures for checking can integrity in commercial food processing. Host is Pam Howard-Jones. Credits: director and editor Ian Cameron; graphics Ken Gill; camera Don Chaput; content experts Ian Devlin, Steve Yip, and Ralph Drew; and special thanks to Ocean Fisheries Ltd., Fisheries and Ocean Canada, Canadian Fishing Co., Neptune Dynamics Ltd., Empire Stevedoring Co., and Save-on-Foods and Drugs. Produced by Audiovisual Department BCIT.

Fisheries Council of British Columbia

Marketing strategy; Starting a Business: IV: How will you penetrate your market?

Part of a telecourse series, this film covers the six major areas of a well developed market plan: the specific characteristics of the product or service, sales methods, promotion methods, pricing, distribution and the location of the venture. Randy Vandermark, Department Head, BCIT Marketing Management, introduces the film: How will you penetrate your market? Bob Grasely hosts the middle section which includes still cartoons which are used to review and tie the lesson together and interviews with business people talking about their real-life experiences including: Richard Maybee, R. C. Maybee Ltd., Judy Sarick, the Children's Bookstore, Matti Korhonen, Freelance Illustrator, Maryanne Heller, Vintage Furs Ltd., Kemeel Azan, Azan's Beauty World, . The video concludes with a panel discussion with Bruce Schmidt, Vice-President Marketing, Keg Restaurants Ltd. and Morie Shacker Marketing Management BCIT Faculty. This telecourse if made possible by: The British Columbia Ministries and Education and Small Business Development.

British Columbia Institute of Technology

Germ busters: A guide to good hygiene Chasseurs de microbes: Un guide de bonne hygiene

Demonstrates basic hygiene in food processing, specifically fish. Text in French and English. No intelligible dialogue. Video uses some slapstick comedy. Credits: director Ian Cameron, Dan played by Scott Malcolm, Joe played by Luk Lukaszek, camera Craig Lawrence, music Ray Cooper, animation Brad Neave, content experts Ralph Drew and Gary Todd, produced by Audiovisual Department BCIT.

Fisheries Council of British Columbia

Application of safety restraints

Shows nursing students how to perform correctly each of the following tasks: 1. tie knots for securing the ends of a restraint to a bed, chair, or wheelchair; 2. apply two types of jacket restraints for a patient in a bed, wheelchair, or ordinary chair; 3. apply a clove hitch restraint for wrist or ankle; 4. apply a wheelchair hip belt; and 5. restrain a patient's hands using a sheet, gown, or other bedding.

BCIT. Learning and Teaching Centre

A watershed enhancement project for community participation [title cont'd in note]

Illustrates the diverse ecology of the Burnaby lakes drainage systems. Features Deer Lake and Burnaby Lake. Shows students from BCIT Fish and Wildlife program involved in preserving this unique system in conjunction with the efforts of the City of Burnaby and those of the public at large. Part of BCIT's Fish, Wildlife and Recreation Program's Burnaby Lakes Systems Project (in partnership with the City of Burnaby). Voice over slides/still photographs.

British Columbia Institute of Technology

BC Rivers' Day: A celebration of our waterways

Information about BC Rivers day as celebrated since 1981, about BC rivers in general, and how you can get involved in BC Rivers Day events. Touching on the importance of rivers to the ecology, recreational enjoyment as well as the significance of rivers to culture and history of this land. Written and produced by Dave Gummeson, Kelly Pearce, Sara Short and Michael Goodfellow. Note: VHS created from original slide/tape program - voice over still photographs. Fish, Wildlife, Recreation: student project.

Gummeson, Dave

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