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Call centre 2000: Teleworking and BCIT call centre; Ken Robertson/Gary Morrison

Brief introduction before the presentation: "Teleworking in the Virtual Call Centre" which is presented by Ken Robertson of KLR Consulting Inc. Camera moves between powerpoint presentation and Mr. Robertson as he gives the presentation. Video ends with a welcome to BCIT's new Call Centre of Excellence given by Gary Morrison. Morrison talks a little bit about the new building and future plans. Soft launch of industry partnership venture - called the Centre of Excellence (BCIT Downtown campus). Terry [?] is the MC of the event.

BCIT. Audio Visual Services

Call centre 2000: partnership in business; Brian Gillespie/Don Calder

Introduction before the presentation: "Partnerships in Business" which is presented by Brian Gillespie, BCIT President and Don Calder, VP Network Operations, BC TEL. Camera moves between powerpoint presentation and the presenters. Mr. Gillespie talks about BCIT working with business and industry to improve business performance with a specific mention of specialized training centres: call centre, digital imaging, industrial control simulator, Venture program and Living Lab. Mr. Calder talks about the BCIT Call Centre-BCTEL partnership. After the presentation Jennifer Lee, Reservations Manager at Canadian Holidays, selects the winner of a draw for a trip to Las Vegas. Video ends with a small thank you presentation for Lynn Wagner for organizing the event.

BCIT. Audio Visual Services

Call centre 2000: customer access strategies; John Atkins, BC Tel

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

BCIT. Audio Visual Services

Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

BCIT. Audio Visual Services

Are you suited? Starting a business; What will your new venture demand

Part of a telecourse series, this film looks at the roles of various people involved in starting a new business and helps the individual assess what role is best for him/her. Randy Vandermark, Department Head, BCIT Marketing Management introduces the film: What will your new venture demand? Bob Grasley's section is titled: starting a business. Includes expert discussion from various industry experts including: Harold Humphrey, Pat Hewett, Tykron Industries, entrepreneur, Ruth Markel, Asta Fashions, entrepreneur, Hub Mockler, Agassiz Resources, entrepreneur, Don Campbell, Vice-President Chateau-Gai Wines, manager, Larry Fraser, administrator, Edward Starr, Starr Group, small business entrepreneur, Audrey Grant, Toronto Bridge Club, small business entrepreneur, Michael Volker, Volker-Craig, threshold business entrepreneur, and Edward H. Lavin, CTG. Lists sources and further sources for study and research. Video concludes with a discussion between Lloyd Rapchuk, Marketing Management BCIT and Bill Miller, BC Small Business Ministry about starting businesses, the role of the entrepreneur, and the previous segment. "Starting a Business" is produced in the BCIT Broadcast Centre. This telecourse if made possible by: The British Columbia Ministries and Education and Small Business Development.

British Columbia Institute of Technology

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