CVA Convention, 1969 ; man standing at a podium [2 of 6]
- C23-a003370
- Item
- 1969
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing at a podium [2 of 6]
British Columbia Institute of Technology
CVA Convention, 1969 ; two men sitting at a table with microphones
British Columbia Institute of Technology
CVA Convention, 1969 ; four men sitting at a table with microphones and audience
British Columbia Institute of Technology
CVA Convention, 1969 ; group of people in foyer of convention [3 of 3]
British Columbia Institute of Technology
Call centre 2000: customer access strategies; John Atkins, BC Tel
Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.
BCIT. Audio Visual Services
CVA Convention, 1969 ; man standing in front of a chalkboard
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing at a podium [1 of 6]
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing at podium ; three men sitting at a table with microphones
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing at a podium ; two men sitting at a table watching
British Columbia Institute of Technology
CVA Convention, 1969 ; audience at convention
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing at a podium [6 of 6]
British Columbia Institute of Technology
CVA Convention, 1969 ; group of people in foyer of convention [1 of 3]
British Columbia Institute of Technology
CVA Convention, 1969 ; man sitting at a table with a microphone
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing at a podium [3 of 6]
British Columbia Institute of Technology
CVA Convention, 1969 ; audience members
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing and talking at a podium
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing at a podium [5 of 6]
British Columbia Institute of Technology
CVA Convention, 1969 ; man standing and talking at a microphone
British Columbia Institute of Technology
CVA Convention, 1969 ; man sitting and writing notes
British Columbia Institute of Technology
CVA Convention, 1969 ; group of people talking
British Columbia Institute of Technology
CVA Convention, 1969 ; group of people in foyer of convention [2 of 3]
British Columbia Institute of Technology
Call centre 2000: Teleworking and BCIT call centre; Ken Robertson/Gary Morrison
Brief introduction before the presentation: "Teleworking in the Virtual Call Centre" which is presented by Ken Robertson of KLR Consulting Inc. Camera moves between powerpoint presentation and Mr. Robertson as he gives the presentation. Video ends with a welcome to BCIT's new Call Centre of Excellence given by Gary Morrison. Morrison talks a little bit about the new building and future plans. Soft launch of industry partnership venture - called the Centre of Excellence (BCIT Downtown campus). Terry [?] is the MC of the event.
BCIT. Audio Visual Services
Call centre 2000: partnership in business; Brian Gillespie/Don Calder
Introduction before the presentation: "Partnerships in Business" which is presented by Brian Gillespie, BCIT President and Don Calder, VP Network Operations, BC TEL. Camera moves between powerpoint presentation and the presenters. Mr. Gillespie talks about BCIT working with business and industry to improve business performance with a specific mention of specialized training centres: call centre, digital imaging, industrial control simulator, Venture program and Living Lab. Mr. Calder talks about the BCIT Call Centre-BCTEL partnership. After the presentation Jennifer Lee, Reservations Manager at Canadian Holidays, selects the winner of a draw for a trip to Las Vegas. Video ends with a small thank you presentation for Lynn Wagner for organizing the event.
BCIT. Audio Visual Services
Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop
Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.
BCIT. Audio Visual Services
CVA Convention, 1969 ; four men sitting at a table with microphones
British Columbia Institute of Technology