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Congresses and conventions
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Call centre 2000: customer access strategies; John Atkins, BC Tel

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

BCIT. Audio Visual Services

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