Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

Introduction before the presentation: "Partnerships in Business" which is presented by Brian Gillespie, BCIT President and Don Calder, VP Network Operations, BC TEL. Camera moves between powerpoint presentation and the presenters. Mr. Gillespie talks about BCIT working with business and industry to improve business performance with a specific mention of specialized training centres: call centre, digital imaging, industrial control simulator, Venture program and Living Lab. Mr. Calder talks about the BCIT Call Centre-BCTEL partnership. After the presentation Jennifer Lee, Reservations Manager at Canadian Holidays, selects the winner of a draw for a trip to Las Vegas. Video ends with a small thank you presentation for Lynn Wagner for organizing the event.

Brief introduction before the presentation: "Teleworking in the Virtual Call Centre" which is presented by Ken Robertson of KLR Consulting Inc. Camera moves between powerpoint presentation and Mr. Robertson as he gives the presentation. Video ends with a welcome to BCIT's new Call Centre of Excellence given by Gary Morrison. Morrison talks a little bit about the new building and future plans. Soft launch of industry partnership venture - called the Centre of Excellence (BCIT Downtown campus). Terry [?] is the MC of the event.

Promotional video for BCIT's School of Management; two year diploma programs. Features shots of downtown Vancouver, BCIT Bookstore, and students in computer rooms, classrooms, lecture halls and hallways. Interviews with professionals including: Ray Stone, Corporate Comptroller, Bentall Group (BCIT graduate 1970), Jacquie Koropatnick, Account Executive, Ronalds Reynolds (BCIT graduate 1981), George Madden, Director Communications, Expo 1986 (BCIT graduate 1974), Terry Heenan, President BC Tel. (re: hiring BCIT graduates) and Wynne Powell, General Manager, LD Computers (re: hiring BCIT graduates).