Item v000085 - Call centre 2000: customer access strategies; John Atkins, BC Tel

Identity area

Reference code



Call centre 2000: customer access strategies; John Atkins, BC Tel


  • 1997-01-29 (Creation)

Level of description


Extent and medium

1 videocassette (1:01:32 min.) : VHS, col., sd.

Context area

Name of creator

Administrative history

Archival history

Immediate source of acquisition or transfer

Content and structure area

Scope and content

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

Appraisal, destruction and scheduling


System of arrangement

Conditions of access and use area

Conditions governing access

Playback of physical tape restricted for preservation reasons.

Conditions governing reproduction

Copyright: BCIT; expiry: 2048-01-01

Language of material

Script of material

Language and script notes

Physical characteristics and technical requirements

  • video/mp4
  • warping along bottom of video
  • low buzzing sounds throughtout
  • video skips multiple times from 31:15-31:50
  • video cuts off during the closing remarks

Finding aids

Allied materials area

Existence and location of originals

Existence and location of copies

Related units of description

C08-v000083, C08-v000084, C08-v000086 & C08-v000109

Related descriptions

Notes area


File size: 0.28 GB


Title taken from original

Alternative identifier(s)

Access points

Place access points

Name access points

Genre access points

Description control area

Description identifier

Rules and/or conventions used


Level of detail

Dates of creation revision deletion

S. Holland, Archival Assistant, created 2019-02-20




Digital object (Master) rights area

Digital object (Reference) rights area

Digital object (Thumbnail) rights area

Accession area

Related people and organizations

Related genres

Related places

Physical storage

  • Shelf: Bay 24, shelf F, box 5