Item v000085 - Call centre 2000: customer access strategies; John Atkins, BC Tel

Identity area

Reference code

C08-v000085

Title

Call centre 2000: customer access strategies; John Atkins, BC Tel

Date(s)

  • 1997-01-29 (Creation)

Level of description

Item

Extent and medium

1 videocassette (1:01:32 min.) : VHS, col., sd.

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Content and structure area

Scope and content

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

Appraisal, destruction and scheduling

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Conditions of access and use area

Conditions governing access

Playback of physical tape restricted for preservation reasons.

Conditions governing reproduction

Copyright: BCIT; expiry: 2048-01-01

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Language and script notes

Physical characteristics and technical requirements

  • video/mp4
  • warping along bottom of video
  • low buzzing sounds throughtout
  • video skips multiple times from 31:15-31:50
  • video cuts off during the closing remarks

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Related units of description

C08-v000083, C08-v000084, C08-v000086 & C08-v000109

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Note

File size: 0.28 GB

Note

Title taken from original

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Dates of creation revision deletion

S. Holland, Archival Assistant, created 2019-02-20

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Physical storage

  • Shelf: Bay 24, shelf G, box 5