Identity area
Reference code
C08-v000085
Title
Call centre 2000: customer access strategies; John Atkins, BC Tel
Date(s)
- 1997-01-29 (Creation)
Level of description
Item
Extent and medium
1 videocassette (1:01:32 min.) : VHS, col., sd.
Context area
Name of creator
Administrative history
Archival history
Immediate source of acquisition or transfer
Content and structure area
Scope and content
Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.
Appraisal, destruction and scheduling
Accruals
System of arrangement
Conditions of access and use area
Conditions governing access
Playback of physical tape restricted for preservation reasons.
Conditions governing reproduction
Copyright: BCIT; expiry: 2048-01-01
Language of material
Script of material
Language and script notes
Physical characteristics and technical requirements
- video/mp4
- warping along bottom of video
- low buzzing sounds throughtout
- video skips multiple times from 31:15-31:50
- video cuts off during the closing remarks
Finding aids
Allied materials area
Existence and location of originals
Existence and location of copies
Related units of description
C08-v000083, C08-v000084, C08-v000086 & C08-v000109
Notes area
Note
File size: 0.28 GB
Note
Title taken from original
Alternative identifier(s)
Access points
Subject access points
Place access points
Name access points
- BCIT. Downtown Campus (Subject)
Genre access points
Description control area
Description identifier
Rules and/or conventions used
Status
Level of detail
Dates of creation revision deletion
S. Holland, Archival Assistant, created 2019-02-20