Archives & Special Collections

Item v000085 - Call centre 2000: customer access strategies; John Atkins, BC Tel

Identity area

Reference code

C08-v000085

Title

Call centre 2000: customer access strategies; John Atkins, BC Tel

Date(s)

  • 1997-01-29 (Creation)

Level of description

Item

Extent and medium

1 videocassette (1:01:32 min.) : VHS, col., sd.

Context area

Name of creator

BCIT. Audio Visual Services

Administrative history

Archival history

Immediate source of acquisition or transfer

Content and structure area

Scope and content

Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

Appraisal, destruction and scheduling

Accruals

System of arrangement

Conditions of access and use area

Conditions governing access

Playback of physical tape restricted for preservation reasons.

Conditions governing reproduction

Copyright: BCIT; expiry: 2048-01-01

Language of material

Script of material

Language and script notes

Physical characteristics and technical requirements


  • video/mp4
  • warping along bottom of video
  • low buzzing sounds throughtout
  • video skips multiple times from 31:15-31:50
  • video cuts off during the closing remarks

Finding aids

Allied materials area

Existence and location of originals

Existence and location of copies

Related units of description

Related descriptions

Notes area

Note

File size: 0.28 GB

Note

Title taken from original

Alternative identifier(s)

Access points

Place access points

Name access points

Description control area

Description identifier

Rules and/or conventions used

Status

Level of detail

Dates of creation revision deletion

S. Holland, Archival Assistant, created 2019-02-20

Language(s)

Script(s)

Sources

Digital object metadata

Filename

v000085_Call_Centre_2000_John_Atkins.mp4

Media type

Video

Mime-type

video/mp4

Filesize

278.1 MiB

Uploaded

March 4, 2019 2:24 PM

Digital object (Master) rights area

Digital object (Reference) rights area

Digital object (Thumbnail) rights area

Accession area

Related people and organizations

Related places

Physical storage

  • Shelf: Bay 24, shelf G, box 5