Item v000086 - Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

Identity area

Reference code

C08-v000086

Title

Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

Date(s)

  • 1997-01-29 (Creation)

Level of description

Item

Extent and medium

1 videocassette (1:07:53 min.) : VHS, col., sd.

Context area

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Content and structure area

Scope and content

Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

Appraisal, destruction and scheduling

Accruals

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Conditions of access and use area

Conditions governing access

Playback of physical tape restricted for preservation reasons.

Conditions governing reproduction

Copyright: BCIT; expiry: 2048-01-01

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Script of material

Language and script notes

Physical characteristics and technical requirements

  • video/mp4
  • warping along bottom of video
  • low buzzing sounds throughtout
  • videos skips at 10:08 mark

Finding aids

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Related units of description

C08-v000083, C08-v000084, C08-v000085, & C08-v000109

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Notes area

Note

File size: 2.50 GB

Note

Title taken from original

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Description control area

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Status

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Dates of creation revision deletion

S. Holland, Archival Assistant, created 2019-02-20

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Script(s)

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Accession area

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Physical storage

  • Shelf: Bay 24, shelf F, box 5