Archives & Special Collections

Item v000086 - Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

Identity area

Reference code

C08-v000086

Title

Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

Date(s)

  • 1997-01-29 (Creation)

Level of description

Item

Extent and medium

1 videocassette (1:07:53 min.) : VHS, col., sd.

Context area

Name of creator

BCIT. Audio Visual Services

Administrative history

Archival history

Immediate source of acquisition or transfer

Content and structure area

Scope and content

Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

Appraisal, destruction and scheduling

Accruals

System of arrangement

Conditions of access and use area

Conditions governing access

Playback of physical tape restricted for preservation reasons.

Conditions governing reproduction

Copyright: BCIT; expiry: 2048-01-01

Language of material

Script of material

Language and script notes

Physical characteristics and technical requirements


  • video/mp4
  • warping along bottom of video
  • low buzzing sounds throughtout
  • videos skips at 10:08 mark

Finding aids

Allied materials area

Existence and location of originals

Existence and location of copies

Related units of description

Related descriptions

Notes area

Note

File size: 2.50 GB

Note

Title taken from original

Alternative identifier(s)

Access points

Place access points

Name access points

Description control area

Description identifier

Rules and/or conventions used

Status

Level of detail

Dates of creation revision deletion

S. Holland, Archival Assistant, created 2019-02-20

Language(s)

Script(s)

Sources

Accession area

Related people and organizations

Related places

Physical storage

  • Shelf: Bay 24, shelf G, box 5