Archives & Special Collections

Item v000086 - Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop

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Reference code



Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop


  • 1997-01-29 (Creation)

Level of description


Extent and medium

1 videocassette (1:07:53 min.) : VHS, col., sd.

Context area

Name of creator

BCIT. Audio Visual Services

Administrative history

Archival history

Immediate source of acquisition or transfer

Content and structure area

Scope and content

Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

Appraisal, destruction and scheduling


System of arrangement

Conditions of access and use area

Conditions governing access

Playback of physical tape restricted for preservation reasons.

Conditions governing reproduction

Copyright: BCIT; expiry: 2048-01-01

Language of material

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Language and script notes

Physical characteristics and technical requirements

  • video/mp4
  • warping along bottom of video
  • low buzzing sounds throughtout
  • videos skips at 10:08 mark

Finding aids

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Notes area


File size: 2.50 GB


Title taken from original

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Description control area

Description identifier

Rules and/or conventions used


Level of detail

Dates of creation revision deletion

S. Holland, Archival Assistant, created 2019-02-20




Accession area

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Physical storage

  • Shelf: Bay 24, shelf G, box 5