Identity area
Reference code
C08-v000086
Title
Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop
Date(s)
- 1997-01-29 (Creation)
Level of description
Item
Extent and medium
1 videocassette (1:07:53 min.) : VHS, col., sd.
Context area
Name of creator
Administrative history
Archival history
Immediate source of acquisition or transfer
Content and structure area
Scope and content
Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.
Appraisal, destruction and scheduling
Accruals
System of arrangement
Conditions of access and use area
Conditions governing access
Playback of physical tape restricted for preservation reasons.
Conditions governing reproduction
Copyright: BCIT; expiry: 2048-01-01
Language of material
Script of material
Language and script notes
Physical characteristics and technical requirements
- video/mp4
- warping along bottom of video
- low buzzing sounds throughtout
- videos skips at 10:08 mark
Finding aids
Allied materials area
Existence and location of originals
Existence and location of copies
Related units of description
C08-v000083, C08-v000084, C08-v000085, & C08-v000109
Notes area
Note
File size: 2.50 GB
Note
Title taken from original
Alternative identifier(s)
Access points
Subject access points
Place access points
Name access points
- BCIT. Downtown Campus (Subject)
Genre access points
Description control area
Description identifier
Rules and/or conventions used
Status
Level of detail
Dates of creation revision deletion
S. Holland, Archival Assistant, created 2019-02-20