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            Congresses and conventions

              29 Description archivistique résultats pour Congresses and conventions

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              Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop
              Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop
              C08-v000086 · Pièce · 1997-01-29
              Fait partie de BCIT historical audio, video and film collection

              Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.

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              Call centre 2000: customer access strategies; John Atkins, BC Tel
              Call centre 2000: customer access strategies; John Atkins, BC Tel
              C08-v000085 · Pièce · 1997-01-29
              Fait partie de BCIT historical audio, video and film collection

              Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.

               Sans titre