Opening remarks and agenda outline. Opening remarks from Tom Brauser. Presentation "Call Centre Technologies" by Hossein Malek and John Hyslop. Camera moves between powerpoint presentation and the presenters. Their presentation discusses call centre trends and call centre evolution.
Introduction before the presentation: "Customer Access Strategies and its Organizational Impacts" presented by John Atkins from BC Tel Phone Power. Camera moves between powerpoint presentation and John Atkins speaking. Mr. Atkins talks about customer access strategy, changes in marketing, call centre issues and trends, organizational impacts, and new technologies.
Introduction before the presentation: "Partnerships in Business" which is presented by Brian Gillespie, BCIT President and Don Calder, VP Network Operations, BC TEL. Camera moves between powerpoint presentation and the presenters. Mr. Gillespie talks about BCIT working with business and industry to improve business performance with a specific mention of specialized training centres: call centre, digital imaging, industrial control simulator, Venture program and Living Lab. Mr. Calder talks about the BCIT Call Centre-BCTEL partnership. After the presentation Jennifer Lee, Reservations Manager at Canadian Holidays, selects the winner of a draw for a trip to Las Vegas. Video ends with a small thank you presentation for Lynn Wagner for organizing the event.
Brief introduction before the presentation: "Teleworking in the Virtual Call Centre" which is presented by Ken Robertson of KLR Consulting Inc. Camera moves between powerpoint presentation and Mr. Robertson as he gives the presentation. Video ends with a welcome to BCIT's new Call Centre of Excellence given by Gary Morrison. Morrison talks a little bit about the new building and future plans. Soft launch of industry partnership venture - called the Centre of Excellence (BCIT Downtown campus). Terry [?] is the MC of the event.
Promotion video about BCIT Venture Program at the Downtown Campus for potential students. Includes sound clips from instructors, staff and graduates plus video clips of people working on and off campus. Includes: Todd Margolis, Advisor for the Venture Program ; Graduates: Mark Whalen, Judith Law, Wendi Copeland, Lucky Lauridsen, Madeleine Shaw, Ian Comishin, Chem Cohen, Chris Holmes.
Promotional video for BCIT High-Tech Professional (HTP) programs. Current students and alumni discuss their experience in HTP programs and career prospects while a voice over provides general program information. Includes: Kelly Reiswig, HTP student ; Will Dalton, security officer ; Carmen Choy, web designer ; John Elkins, HTP student ; Liesl Fonseca, business systems analyst ; Richard Hislop, network administrator.
Promotional video of BCIT Downtown campus. Animated logo and visualization of the building. Interview with Duke Dukowski, Director, BCIT Downtown and students. Features classroom footage. Focus on business partnerships as well government and industry. Mentions Sim Tech, a virtual reality lab. The Living Lab is also highlighted as a partnership with SFU. Three key focuses of BCIT Downtown campus are: community pride, partnerships and high tech learning. Created by BCIT's Learning Resources Unit or LRU, now known as the BCIT Learning and Teaching Centre (LTC).
Recording of speeches and the unveiling of construction hoarding for the new Downtown Campus building on June 27, 1995. Presenters include Brian Gillespie (President of BCIT), Wynne Powell (Chair of Board of Directors), and Mike Harcourt (Premier of BC). Includes media interviews with Brian Gillespie and Premier Mike Harcourt after the unveiling, plus shots of the construction site.