Marketing strategy; Starting a Business: IV: How will you penetrate your market?
The need for planning; Starting a business
Dealing with crises; Starting a business
Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop
Call centre 2000: customer access strategies; John Atkins, BC Tel
Call centre 2000: partnership in business; Brian Gillespie/Don Calder
Call centre 2000: Teleworking and BCIT call centre; Ken Robertson/Gary Morrison
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