Heading for the Top
Call centre 2000: customer access strategies; John Atkins, BC Tel
Dealing with crises; Starting a business
The need for planning; Starting a business
Marketing strategy; Starting a Business: IV: How will you penetrate your market?
Call centre 2000: partnership in business; Brian Gillespie/Don Calder
Call centre 2000: Teleworking and BCIT call centre; Ken Robertson/Gary Morrison
Call centre 2000: opening and call centre technologies; T. Brauser and H. Malek/J. Hyslop